Motivations and Mediations: Effectively Diffusing Conflict among Employees, Clients, and Customers

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Name: Motivations and Mediations: Effectively Diffusing Conflict among Employees, Clients, and Customers
Section: Community Education
Group: Adult
Category: Business
Instructor: Elizabeth Bontos
Location: Harding Middle School, Room 112, 16601 Madison Ave

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Instructor Elizabeth Bontos - Providing motivating feedback, mediating difficult discussions, broaching disgruntled Employee or consumer grievances, will arise and occur within every Business at some point in time. In this regard, there Two main types of customer complaints to recognize. We will establish the root cause of the conflict and best allocate a process by which to quickly diffuse the situation, once the complaint is known. Destructive, delayed communications could quickly contribute to the conflict, potentially causing undesired, difficult escalations, irreparable damage, loss of clients and quality personnel, and potential legal action.  This course is designed for Management and for those who are charged with handling disputes. We will review how to best approach informal mediations from the onset, to increase the likelihood of reaching not only an amicable solution, but an acceptable resolution for all parties. Simply resolving conflicts alone is not the main goal, should one party walk away feeling resentful or disadvantaged. The goal, if we can, is always to resolve with both parties walking away feeling as though this was a “win-win resolution”, wherever possible.

Dates and Times for Motivations and Mediations: Effectively Diffusing Conflict among Employees, Clients, and Customers
Thursday 12/13 6:30-8:30pm
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